Love Letter: “We think the world of Charles and Jeanne.”

You know we think the world of Charles and Jeanne. We started the building process of our home just before a really difficult economic time kicked in at the end of 2008 through 2009. I do not see how I could have done this with anybody else except Charles. The caring nature in which he handled our needs during that difficult time that included a stop and then a restart was really special. Not to mention the fact that our finished product is “knock your socks off” the charts beautiful with all the bells, whistles and extras that he did for us. I would say “above and beyond the call of duty” and the biblical reference of “going the extra mile” for us is the best way to describe the Rinek team.

The sub-contractors, vendors, supervisors and all who participated were truly the best! Any small issue or question I have had since delivery in September 2009 has been handled cheerfully, expeditiously, professionally and in a manner as if one was taking care of a good friend. If I were to build another home in the area, and it could happen, I would use them again, no question. Please refer my name and number to anyone who needs your reference as I am happy to recommend your team for the building of their new dream home.

Blessings and best regards,

Jim

Love Letter: “Integrity and honesty”

Charles Rinek built our home recently.   We have built several homes over the years and our experience with Charles was the best! Charles and his sub-contractors were very good at communicating what to expect during the various phases of construction.

What I admire most about Charles is his integrity and honesty. Charles stands behind the quality and construction of his homes 100%.   As in most home construction projects certain issues arise; our issues were immediately addressed and resolved.

We highly recommend Charles Rinek to anyone who wants to build a quality custom home.

Randy and Linda

Love Letter: “We are very pleased…”

Q. Hi, I received your contact information from Charles Rinek. I understand he recently completed your new home build. We are currently considering using Charles to construct our home in Flagler Beach. Would you be so kind as to provide me with a reference? Specifically, I am wondering if you can tell me if he met your expectations. Also, how smooth was the process? If you had any issues, were you satisfied with how they were handled? I appreciate any feedback you can provide. This is a daunting process for us and I am trying my best to research our options. If you have any advice, please feel free to share! Thanks in advance for your help.

Sincerely,

Wendy

 

A: Hello Wendy,

Our home is actually still in the construction stage, about 2-3 weeks from completion. We are very pleased with the work done by Charles Rinek and would recommend him without reservation. With respect to your specific questions:

Expectations  Yes, he has met and/or exceeded expectations. Our three principal criteria in a builder were: a) experience/expertise b) trustworthiness, and c) adaptability.

Experience/Expertise – Charles has been in the business here in Palm Coast for many years and is highly regarded locally. In both our initial and subsequent conversations with him, we have been impressed with his expertise and felt that he would be able to deliver a quality product. We have not been disappointed.

Trustworthiness – Charles has consistently demonstrated to us total honesty and integrity, and we have always felt absolutely confident that he has given us truthful information.

Adaptability – We are originally from the Mid-Atlantic and did not want a typical Florida look. We were concerned that some builders focused too much on a single look/design and would not be able to readily adapt to stylistic differences. In their past work, Charles and his wife Jeanne demonstrated an ability to accommodate different design tastes, and they have done a fine job with us. They have volunteered a number of very valuable suggestions which we think enhance the value of our home. At the same time, they do not take it personally if we do not follow every suggestion.

Process – By and large, the process has been as smooth as can be expected when building a completely custom home. Complications can arise when the owners are residing in a different states for a large segment of the process. HOA requirements can create some frustrations. Competing demands on sub-contractors can create some unanticipated delays. But our job is essentially on schedule.

Issues – Thus far, the issues have been relatively minor and are very promptly addressed. Examples: the wrong color of base paint in a room, an incorrect faucet model, closet shelf configurations reversed. All were addressed immediately.

In short, we do not think you would be disappointed with Charles Rinek.

Other Advice – Other steps that you may wish to consider in your research:

Neighbors If you are able to do so, we suggest speaking to neighbors in your development who have completed their homes. Some of their advice you may need to take with a grain of salt, but it can be very valuable. We spoke to about a dozen, and eventually a pattern emerged.

Local Attorney – We also spoke to the local attorney who handles our wills/estate.   As a lifetime local resident who also has a real estate practice, he is in a position to have some insight as to who are the reputable (and not so reputable) builders.

Builder Websites – While not wanting to place too much emphasis here, we think the builder websites are useful. They highlight what each builder considers to be its representative work.

Builder Interviews – We conducted only a handful, but they are certainly critical.

Houzz – This is a home design website that has listings of local builders.

House Tours – Take advantage of any home tours (model home or otherwise) offered by builders on your list. Seeing live samples of completed work is very useful.

Regarding the last item, it may not be our place to make this offer, but we would certainly have no objections to your touring our construction site if you are currently in the area. We would obviously need to defer to Charles on this, given that the site is technically still in his care, custody, and control. And he would have a better idea as to whether our project is in any way applicable to your objectives.

Good luck in your building process!!

Best wishes,

Jill and Steven

Love Letter: “Would you be so kind as to provide me with a reference?”

Q. Hi, I received your contact information from Charles Rinek. I understand he recently completed your new home build. We are currently considering using Charles to construct our home in Flagler Beach. Would you be so kind as to provide me with a reference? Specifically, I am wondering if you can tell me if he met your expectations. Also, how smooth was the process? If you had any issues, were you satisfied with how they were handled? I appreciate any feedback you can provide. This is a daunting process for us and I am trying my best to research our options. If you have any advice, please feel free to share! Thanks in advance for your help.

Sincerely,

Wendy

 

A. Wendy, I will gladly and kindly act as a customer reference for Charles Rinek. FYI, our home is still under construction, and we’re hoping it will be completed in May. Let me first give you some background info on our builder selection process, why we selected Charles Rinek, and our ongoing relationship to the present.

Background: My wife and I have owned the Palm Coast lot our home is currently being built on for many years. I retired 3 1/2+ years ago, but we waited for real estate values to recuperate after the bubble burst before we decided to put our Maryland house on the market, sell it, move south, and build a new retirement home. We’re currently renting while the new home is being built. Selection Process: Back in the fall of 2014, I did an internet search for Palm Coast Builders and selected about 12 candidates. We also favored builders who were on Angie’s List, of which Rinek Construction was. I emailed the candidate builders with an introductory letter, our rough timeline, preliminary specifications, and conceptual sketches that I prepared, and waited for replies. I also wanted to know if they would build to my design, on our lot, and what their company size and experience were.

Charles Rinek was the first builder to get back to me via email (more on that later). He also sent us a questionnaire regarding our preferences so he could learn more about what we wanted beforehand, along with his standard construction specifications, including cost upgrades. None of the others did so. Other builders got back expressing interest. Others said they couldn’t meet our schedule or were disinterested. One went out of business. One wouldn’t build to my design. And others only got back after I called them on the phone about two weeks after the initial email inquiry. Those that I had to give a wakeup call to were struck from the list, as was the one who wouldn’t build to my design.

We pared the list down to 3 builders that were smaller custom builders. Two were very experienced and one was an inexperienced upstart and long shot we selected out of curiosity. Then we contacted them and told them we planned to drive down to Palm Coast in early December to personally meet them and view some of their homes under construction. After our December meetings, we continued back-and- forth communications with all three for a couple months trying to gauge and feel out the candidates while the Maryland real estate market improved. Not knowing a lot about residential construction and Florida construction standards, I had many questions during that time. One aspect that immediately became apparent in our eventual selection was that Charles Rinek promptly and consistently replied (usually the same day) to our emailed questions and answered them in detail that improved our comfort level. The other two builders sometimes took days to reply or gave ambiguous answers. Not good.

Our Selection: Our selection criteria were trustworthiness, honesty, responsiveness, and experience. Trust and honesty are intangible and subjective qualities that are extremely important to us. They are also difficult to ascertain, but were made easier in our face-to-face meetings and follow-on phone conversations. My wife, Reiko, is a better judge of people than I am, and she strongly believed Charles Rinek to be a trustworthy and honest person. He is also a good listener, something that furthered our confidence and comfort level. Regarding responsiveness, we wanted a builder who promptly responds to our evolving needs and questions, has time to personally meet with us on short notice, and is someone who we believe we can rely on. Being a smaller custom builder as opposed to a larger corporate (AKA factory) tract builder, allows Charles to personally address our needs on a timely basis. I believe he calls it a concierge approach to building. Our house is modest in size and cost, but Charles treats us as if we were his most important customer. And finally experience. I believe Rinek Construction has been in business for over 18 years building homes of every conceivable type, size, and value. Every time someone asks us who our builder is, we tell them Charles Rinek, and they always have good things to say.

After we selected Charles Rinek, we also had constructive meetings leading up to and after contract signing to the present. I had prepared my own design, but Charles personally made constructive critiques and changes that improved it. Again, we trust his word and expect to have a home we are proud to own. In conclusion, we are still in the construction phase, and we believe Charles Rinek is performing to our expectations. Thus far the process has flowed very smoothly with only a couple minor issues, one of which was a self-inflicted minor change order to the floor plan that I should have addressed earlier. Another was also a minor change to the master bath shower arrangement we contemplated just the other day that was handled to our satisfaction and at a cost savings. To conclude, we are thus far very happy we have chosen Charles Rinek to build our new home. Speaking for both myself and my wife Reiko, we wish you success in your new home building endeavor.

Sincerely,

Rickard

Love Letter: “Build our dream home.”

Hi Charles,

It gives me great pleasure to inform you that after significant research and evaluation of both you and your business, we’ve chosen you and your team to build our dream home. As you may have known, we met face to face with a number of highly recommended builders (actually seven) in the area. All had nice businesses, good references, pretty homes to walk through, and the competence to build a respectable home for us. You however, came out ahead for the reasons below.

1. Passion: We sensed from the start you had a passion for building and specifically wanting to build our unique home. You mentioned the word FUN numerous times when describing building our home. We liked that and definitely want to enjoy the entire process too.

2. Competence: I mentioned this before, and continue to be impressed with your knowledge of both construction principles and design.

3. Initiative: You reached out to us after each meeting, sent us follow up items quickly, and simply were on top of your game throughout the sales process. When you have an improvement idea, you bring it up, or add it to the design so we can see what you see – so important because we don’t know what we don’t know and need that level of engagement.

4. Patience: You sensed early on that Liz and I have differences regarding some aspects of what we’d like in the house. You patiently listen and stay with us, as we talk through differences and add input to help add clarity without taking sides. Not an easy job but you do it well.

5. References: Your customers speak well of you and your commitment to them during and after the sale. Your subs like your leadership and offer praise for your commitment to excellence in construction. Of course, you knew that already but now we know, too.

6. Trustworthy: The more we got to know you, the more we felt that you’re a person who cares about others and about doing the right thing — and not just when it’s the easy option. This trait sits at the base of all relationships, and one we’re sure will continue to grow over time as we work together.

We felt you deserved to see the good we saw in you throughout this process and why we chose you. Let Jeannie know that we look forward to working with her as well. We hope this helps brighten up your start to 2016.

Congratulations,

Chris & Liz

Love Letter: “Quality construction becomes more evident each day.”

Dear Charles,

I just wanted to take this opportunity to thank you and your whole Rinek Construction team for the excellent workmanship on our home. We have now spent a couple of weeks enjoying the home, and the quality construction becomes more evident each day.

We really appreciated your personal involvement on every detail of construction, and your willingness to discuss the many different ideas we presented to you. The end result is a home that reflects our personality, and is constructed with care and attention to detail.

Each day we are amazed how well the house reacts in all weather conditions. When it is cold the house stays warm, when it is hot the house stays cool, in bad weather we feel we are totally protected. This can only be accomplished with attention to detail and quality construction.

We also really appreciated working with your team. Jimmy, your Construction Supervisor, was on top of every detail and made sure every sub did their work correctly and to the highest standard. Faith, your inside person, made sure we were aware of all the scheduling and available for all the necessary choices we had to make, and followed through on any detail concerns we mentioned. I believe it is that good teamwork that results in the high quality home you have built for us. We have received nothing but compliments from anyone who has been to the house.

Thanks again,

Roger & Laura